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Customer service assistants deal with customer questions, purchases, feedback and complaints.
You could work: evenings / weekends / bank holidays; on shifts
There will be
5.6% more Customer service assistant jobs in 2029.
In your local area
As a customer service assistant, you could:
You may need to wear a uniform.
You could work in an office, in a contact centre or at a store.
You can get into this job through:
You can take a college course before applying for a job.
Courses are widely available, including:
You can apply to do an apprenticeship with an organisation, for example:
These take around 1 year to complete and combine on-the-job training and time with a learning provider.
You'll usually need:
You can apply for jobs if you have customer service experience, for example from working in a shop, bank, hotel or contact centre.
Employers might want you to have:
You could join The Institute of Customer Service to use their resources and find professional development training opportunities.
With experience, you could:become a customer service team leader or supervisor, or be promoted to customer services manager; take up a training officer role; move into other areas of a business, like sales or account handling
You can also use your customer service skills to transfer into many different jobs and industries.