Customer services

Petrol station sales assistant

Petrol station sales assistants sell fuel and other items to customers in garage forecourt shops.

Annual Salary

£11,000 to £20,000

Working hours

37 to 39 a week

You could work: evenings / weekends / bank holidays; on a rota

1.5%
Future employment

There will be 1.5% fewer Petrol station sales assistant jobs in 2027.
In your local area

What's it all about?

Day-to-day tasks

Your day-to-day tasks may include:

  • taking cash and card payments for fuel
  • selling other products like food, drinks and newspapers
  • re-stocking shelves and fridges
  • managing fuel and stock deliveries
  • keeping forecourt and shop areas clean and tidy

Working environment

You may need to wear a uniform.

You could work at a store.

You can get into this job through:

  • a college course
  • an apprenticeship
  • applying directly
College

You can learn some of the skills you need for this job by doing a Level 2 Certificate or Diploma in Retail Skills.

Entry requirements

You'll usually need:

  • 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course
For more information
Apprenticeship

You may be able to get into this job through a retailer intermediate apprenticeship.

Entry requirements

You'll usually need:

  • some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship
For more information
Direct application

You can apply directly to petrol station companies. Some employers may ask for GCSEs at grades 9 to 4 (A* to C) in English and maths. Experience in retail sales, customer service or cash handling will be helpful.

Requirements and restrictions

You'll need to:

  • You may need a driving licence and access to a vehicle if you're working late nights or at a motorway service station.
  • be over 18 years of age

More information

With experience, you could progress to shop supervisor then manager. Many petrol station are owned by supermarkets and you may have opportunities to work in the store.

Skills required and how your skills match up

What skills are required?

  • patience and the ability to remain calm in stressful situations
  • the ability to accept criticism and work well under pressure
  • the ability to work well with others
  • to be thorough and pay attention to detail
  • customer service skills
  • sensitivity and understanding
  • maths knowledge
  • excellent verbal communication skills
  • active listening skills
  • to be able to carry out basic tasks on a computer or hand-held device
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