Customer services

Leisure centre assistant

Leisure centre assistants help and supervise visitors using leisure centre facilities.

Annual Salary

£15,000 to £21,000

Working hours

37 to 40 a week

You could work: evenings / weekends / bank holidays; on shifts

0.5%
Future employment

There will be 0.5% fewer Leisure centre assistant jobs in 2027.
In your local area

What's it all about?

Day-to-day tasks

On a typical day you could:

  • set up, dismantle and maintain equipment
  • make sure areas and facilities are clean
  • sell tickets and make reservations
  • deal with enquiries on reception
  • sell food and drink
  • promote events and classes through social media channels
  • help people to use facilities safely

Working environment

You may need to wear a uniform.

You could work at a fitness centre or at a gym.

Your working environment may be physically active.

You can get into this job through:

  • a college course
  • an apprenticeship
  • applying directly
College

You could take a college course, which may help when looking for work. Courses include:

  • Level 2 Award in Employment Awareness in Active Leisure and Learning
  • Level 2 Certificate or Diploma in Sports Industry Skills
  • Level 2 Diploma in Sport

Entry requirements

You'll usually need:

  • 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course
For more information
Apprenticeship

You could do a Leisure team member intermediate apprenticeship.

As well as learning how to support the day to day operations of a leisure centre, you'll also cover topics like:lifeguard duties; swimming teaching duties; gym instruction; leading group activities

Entry requirements

You'll usually need:

  • some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship
For more information
Direct application

You could apply directly. You'll find it useful when looking for work if you've got customer service experience and an interest in exercise and fitness.

Requirements and restrictions

You'll need to:

More information

Career tips

Some employers may prefer you to have a qualification in first aid, gym instruction or lifeguarding.

With experience and further qualifications, you could become a supervisor or manager. You could also move into fitness instructing, lifeguarding or sports coaching.

Skills required and how your skills match up

What skills are required?

  • customer service skills
  • the ability to work well with others
  • sensitivity and understanding
  • patience and the ability to remain calm in stressful situations
  • the ability to accept criticism and work well under pressure
  • excellent verbal communication skills
  • to be thorough and pay attention to detail
  • the ability to sell products and services
  • business management skills
  • to be able to carry out basic tasks on a computer or hand-held device
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