Customer services

You can get into this job through:

• a college course
• an apprenticeship
• applying directly

College

You can take a college course before you look for work, like:

• Level 1 Certificate in Introduction to the Hospitality Industry
• Level 1 Introduction to Customer Service

Entry requirements

You may need:

• 2 or fewer GCSEs at grades 3 to 1 (D to G), or equivalent, for a level 1 course

For more information

• equivalent entry requirements
• funding advice
• search for courses

Apprenticeship

You can start by doing a hospitality team member intermediate apprenticeship.

Entry requirements

You'll usually need:

• some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship

For more information

• equivalent entry requirements
• guide to apprenticeships

Direct application

You can apply directly to employers if you've got some of the relevant skills and knowledge needed for this job. Experience in customer service will be helpful though not essential.

Employers will be interested in your personal qualities and will expect you to be hardworking, honest and a reliable time-keeper.

More information

Further information

You can find more details about becoming a hotel porter through the Hospitality Guild.

With experience, you could progress to head porter or concierge.

With training, you could move into other areas of hotel work like bar work or reception.