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Customer service managers co-ordinate customer support operations, oversee quality control and analyse customer data to make improvements.
You could work: evenings / weekends / bank holidays; on shifts
There will be
1.9% fewer Customer services manager jobs in 2029.
In your local area
As a customer services manager, you could:
You may need to wear a uniform.
You could work in an office.
You can get into this job through:
You could do a degree, then apply for a graduate management trainee scheme with a company or organisation.
Most subjects are acceptable, though some employers may prefer you to have a degree in a subject relevant to their industry.
Examples include:
On a graduate scheme, you would get to experience different parts of an organisation, learning how they work, before concentrating on customer service operations.
You'll usually need:
You could do a college course, which may help you to find a trainee assistant manager position.
Courses include:
You could apply to do a Customer Service Specialist Level 3 Advanced Apprenticeship. Once complete, you would take further training to move into a management job.
You may also be able to do a higher or degree apprenticeship in management in your particular industry. This could then lead into customer service management roles.
Many industries offer management apprenticeships, for example:
You'll usually need:
You could work as a customer service adviser and train on the job to become a team supervisor, assistant manager, then manager.
There are a lot of customer service training courses and your employer would advise you on which ones are the most relevant to the industry you work in.
You could choose to do general management qualifications to help you get into this career.
These qualifications are offered by professional bodies, such as the Institute of Leadership and Management and the Chartered Management Institute.
You could join The Institute of Customer Service to use their resources and find professional development training opportunities.
With experience, you could:move into a more senior position; take on responsibility for customer service across a region; become a customer service director for a whole organisation; work in business development, business finance or legal compliance