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Airline customer service agents make sure passengers and their luggage are checked in correctly and board their flights at the right time.
You could work: evenings / weekends / bank holidays; on shifts
There will be
1.4% more Airline customer service agent jobs in 2029.
In your local area
As an airline customer service agent, you could:
You may need to wear a uniform.
You could work at an airport.
Your working environment may be crowded and physically active.
You can get into this job through:
You could take a college course to learn some of the skills and knowledge you need in this job.
Relevant courses include:
You could apply to do an apprenticeship at an airport, for example:
These take around 1 year to complete and combine on-the-job training and time spent with a learning provider.
You'll usually need:
You can apply for jobs directly if you have customer service experience, for instance from working in a shop, bank, travel agency or contact centre.
Employers might also expect you to have:
You'll need to:
You'll find information about jobs and careers in airline customer service by:checking the careers sections of airport websites; applying to airlines or companies that supply support services to airports; applying to recruitment agencies that hire customer service agents
There are likely to be more jobs advertised in the run-up to the summer season and other busy holiday periods.
With experience, you could move into a customer service team leader role, or a management position, either in an airport or with an airline's customer contact centre.
You could also work in other areas of airport operations, or train to become a cabin crew member.
You can get more advice about jobs in the passenger transport and travel industries from Careers That Move.