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Airline customer service agents make sure passengers and their luggage safely board the right aircraft at the right time.
You could work: evenings / weekends / bank holidays; on shifts
There will be
0.5% fewer Airline customer service agent jobs in 2027.
In your local area
In this role you could:
You may need to wear a uniform.
You could work at an airport.
Your working environment may be crowded.
You can get into this job through:
You could do a college course, which would teach you some of the skills and knowledge you need in this job. Relevant courses include:
You'll usually need:
You can get into this job through:
You'll usually need:
When applying directly for jobs, most employers will expect you to have some GCSEs at grades 9 to 4 (A* to C) in subjects like English and maths, or equivalent qualifications.
You'll need to:
You may find it useful to have experience of working in a customer service role.
You can find out more information on working in the aviation industry from the Chartered Institute of Logistics and Transport UK.
With experience, you could progress to a supervisory role, or a management position like flight dispatcher.
You could also move into other areas of airport operations, or train to become a cabin crew member.
You can get more advice about jobs in the passenger transport and travel industries from Careers That Move.