Sales & marketing

Admin assistant

Admin assistants write letters, emails and reports, maintain data records and filing systems and provide support for meetings.

Annual Salary

£21,000 to £28,000

Working hours

37 to 40 a week

You could work: between 8am and 6pm; Mon to Fri

1.9%
Future employment

There will be 1.9% fewer Admin assistant jobs in 2029.
In your local area

What's it all about?

Day-to-day tasks

In this role you could:

  • handle enquiries on the phone, by email and on social media
  • type up letters, reports and other business documents
  • update and maintain computer records
  • follow data protection guidelines when handling information
  • keep track of stock, order office supplies and send out invoices
  • set up meetings and take notes during them
  • make travel arrangements for staff

We've identified this as a potential green job

For an admin assistant to be a green job, you could:

  • set up a virtual meeting to avoid unnecessary travel
  • order office supplies made from recycled materials
  • recycle or donate used electronic equipment and devices

Find out more about green careers

Working environment

You could work in an office or remotely.

You can get into this job through:

  • a college course
  • an apprenticeship
  • working towards this role
  • applying directly
College

You could do a college course, which would teach you some of the skills and knowledge you need in this job.

Courses include:

  • business and administration
  • International Computer Driving Licence (ICDL) Certificate in IT User Skills (previously ECDL)
  • word processing
  • T Level in Management and Administration

Entry requirements

Entry requirements for these courses vary.

  • 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths for a T Level
For more information
  • equivalent entry requirements|https://www.gov.uk/what-different-qualification-levels-mean/list-of-qualification-levels
  • funding advice|https://www.gov.uk/further-education-courses/financial-help
  • guide to T Levels|https://www.tlevels.gov.uk/
  • search for courses|/find-a-course
Apprenticeship

You could apply to do a Business Administrator Level 3 Advanced Apprenticeship.

This takes between 1 and 2 years to complete and combines on-the-job training with study.

Entry requirements

You'll usually need:

  • 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths, for an advanced apprenticeship
For more information
  • equivalent entry requirements|https://www.gov.uk/what-different-qualification-levels-mean/list-of-qualification-levels
  • guide to apprenticeships|https://www.gov.uk/apprenticeships-guide
Work

You might be able to start as an admin assistant on a temporary contract through a recruitment agency. This can often lead into a permanent job.

Qualifications or experience in office work will be helpful. Employers will give you training on the job, covering their data entry systems.

Volunteering and work experience

You could volunteer with a charity in an office based role to get some experience and skills that are useful for administration work.

You can find volunteering opportunities through The National Council for Voluntary Organisations and Do IT.

Direct application

You can apply directly to become an admin assistant.

Employers may look for GCSEs at grades 9 to 4 (A* to C), or equivalent qualifications, including English and maths. Word processing and spreadsheet skills will be useful, along with good customer service skills.

More information

Career tips

Time management and the ability to prioritise tasks is really important in administration. This could be tested at interview. For example, you might be given some tasks to complete and asked to arrange them in order of importance.

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With experience, you could progress from admin assistant to supervisor or office manager. You could also move into other departments, like payroll, accounting or IT.

With further training, you could:specialise in legal, financial or medical administration; work in information management; become a personal or executive assistant

Skills required and how your skills match up

What skills are required?

  • administration skills
  • to be thorough and pay attention to detail
  • the ability to work well with others
  • to be flexible and open to change
  • excellent verbal communication skills
  • the ability to work on your own
  • customer service skills
  • the ability to organise your time and workload
  • to be able to use a computer and the main software packages competently
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