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IT support technicians give technical help to computer users by identifying and fixing hardware, software and network problems.
You could work: evenings / weekends; on shifts
There will be
2.8% more IT support technician jobs in 2029.
In your local area
As an IT support technician, you could:
You could work in an office, at a client's business or in a contact centre.
You can get into this job through:
You could take a college course in computing, computer science or IT support. Courses like these may help you to get a trainee position with an organisation.
Other relevant courses include:
Entry requirements for these courses vary.
You may be able to apply for a Level 3 Advanced Apprenticeship, such as:
These apprenticeships take up to 2 years to complete. They combine on-the-job training and time spent with a college or learning provider.
You'll usually need:
You could start as a trainee technician with an organisation and do IT support qualifications while you work. You'll usually need some IT skills and knowledge to get a trainee job.
You may find it helpful to get some industry standard training for administrator and support technician roles. This can be done through organisations like:CompTia A+; Microsoft Learn
You can find out more about working in IT support from techskills and The Chartered Institute for IT.
With experience, you could become a senior IT support technician, IT project manager or departmental manager.
With further training, you could work in other technical roles, such as:network engineer; database administrator; systems analyst; IT security co-ordinator
You could also work as a freelance IT contractor or consultant.
You can find out more about working in IT support from Tech Future Careers and The Chartered Institute for IT.